FAQs

Why do the services range in prices?

Our staff works on a European Level System which measures experience and years of dedication. Those at higher levels are often educators and lecturers that have established high client demand. This encourages stability and allows our employees to grow and prosper based on years of loyalty and dedication to their profession and clients. We provide artists and wellness technicians at every level to best suit the needs of our clients.

What to expect if you have a Renaissance Salon & Spa of Frederick gift certificate?

We are gladly redeeming Renaissance gift cards (purchased prior to May 1, 2014 at NUVO Salon & Spa and always will.

What about tipping?

Gratuities are not included in the treatment price. Gratuities range from 15-20% of the service price and are fully discretionary. Gratuities cannot be added to credit cards, checks or gift certificates. For your convenience, we have an ATM on site.

When should I arrive for my appointment?

Thirty minutes prior to your appointment. This extra time allows you to change and fully experience your spa treatment.

What is the procedure if I must cancel my appointment?

A 48 hour notice must be given to cancel spa appointments.

What should be my experience for my spa visit?

Visualize a robe, slippers, soothing music, soft lighting and a superior staff. The ultimate in pampering and quality services. To preserve the spa’s tranquility and to maintain peace and quiet at all times, cell phones are not permitted.

Why do I need to fill out a questionnaire?

It is important for the aesthetician / massage therapist to be aware of any existing health problems or medications so that they may personalize your spa experience without conflict. Forms are required to be updated annually.

Should I avoid having spa treatments if I am pregnant?

No, a spa experience may be just what you need. We do recommend that you avoid treatments using deep pressure, certain aromatherapy oils and treatments involving heat. Massages can be performed after your first trimester.

Is nudity an issue?

No. During massage therapy only the area of the body being massaged is exposed. The rest of the body is draped. Robes, gowns and slippers are provided. When receiving a body treatment, you may bring an old bathing suit.

Is there a changing area and a place for my personal items?

NUVO Salon & Spa features private locker facilities for men and women. However, we are not responsible for lost or stolen items. We also recommend that you do not wear jewelry.

What are the physical benefits of Therapeutic Massage?

• Helps relieve stress and aid relaxation
• Helps relieve muscle tension and stiffness
• Alleviates discomfort during pregnancy
• Fosters faster healing of strained muscles and sprained ligaments; reduces pain and swelling; Reduces formation of excessive scar tissue
• Reduces muscle spasms
• Provides greater joint flexibility and range of motion
• Enhances athletic performance
• Promotes deeper and easier breathing
• Improves circulation of blood and movement of lymph fluids
• Reduces blood pressure
• Helps relieve tension-related headaches and effects of eye strain
• Enhances the health and nourishment of skin
• Improves posture
• Strengthens the immune system
• Treats musculoskeletal problems
• Rehabilitation after injury

What are the mental benefits of Therapeutic Massage

• Fosters peace of mind
• Promotes a relaxed state of mental alertness
• Helps relieve mental stress
• Improves ability to monitor stress signals and respond appropriately
• Enhances capacity for calm thinking and creativity
• Fosters a feeling of well-being
• Reduces levels of anxiety
• Creates body awareness
• Increases awareness of mind-body connection

What to expect after your massage?

You may notice profound changes in your body and mind. You could have some or all of the following reactions. The majority of the reactions you will experience are pleasant, but some can be unpleasant, especially if you are new to massage, or if your body is very stressed. Any discomfort should be short lived, and over a period of time and regular treatment, negative reactions should diminish as your body balances itself.

You may feel generally sleepy or tired. Take care if you will be driving or working.

You may feel a little warm due to your improved circulation.

You may notice an increase in urination due to the body releasing toxins and the stimulation of the lymphatic system.

You may experience muscle soreness for 24 – 48 hours after a massage, especially after deep tissue work.

This is a natural by-product of deep tissue massage and the processing of released toxins. As the soreness subsides, you should feel relief from muscular tension.

You may feel energized; and your concentration and productivity may improve.

You will probably feel less stressed and more relaxed.

You may notice an improvement in sleep patterns.

After my massage what do you recommended to get a maximum benefit?

Increase your water intake to assist the body’s detoxification process. Drinking extra water also seems to help reduce soreness and fatigue after a massage.

Have a suitable rest period after the treatment; allow the body to heal and settle. If you can, take a nap or get in bed early.

Cut down on consumption of stimulates (alcohol, coffee, tea) for at least 12 hours after the treatment: they will dehydrate you, or could place an added burden on your liver.

Avoid eating a heavy or spicy mean after massage; eating light for the rest of the day will allow your body to concentrate on natural healing and encourage detoxification.

If you do feel sore, or think that you might, stretch gently in a hot shower or take a warm bath with Epson salts.

Schedule your next appointment. Regular sessions will help restore and maintain good health and well being. Remember, prevention is better than cure; regular treatment can help prevent your future stress from accumulating. You should consider massage appointments a necessary piece f your health and wellness plan, especially if your life is filled with stress.

Our Policies

Gift Cards

May be used for services and retail only

May not be redeemed for cash or used toward gratuities

Lost, misplaced or stolen cards will not be replaced

Must be present at time of service rendered

Expires one year from purchase date

Prices will be honored for one year from purchase date

 

Cancellations

Should you need to cancel your appointment, a twenty-four hour notice is appreciated. A forty-eight hour notice is required to cancel full and half day spa services. We strive to provide the best possible beauty and spa services. Your day has been carefully planned. However, the technician you are scheduled with may have an emergency that would prevent him/her from performing the service. In this event, we will do our very best to reschedule your service with another available technician. If we are unable to accommodate you at the time of your appointment we will schedule you at your earliest convenience.

 

NUVO Spa

NUVO Day Spa is committed to a peaceful and relaxing atmosphere while you are with us. We therefore respectfully request that you not bring children under 13 years old to the spa. Thank you for your consideration.

When visiting NUVO Spa, please do not wear or bring jewelry. NUVO Salon & Spa is not responsible for any lost or stolen items.

A 50% deposit is required to schedule Spa party groups of 3 or more. For cancellations and a full refund, a 72 hour notice is required.

To ensure the tranquility of NUVO Spa, we respectfully request all cell phones be silenced during your Spa stay. Should you need to use your cell phone, kindly depart the Spa area.

 

Retail Products

No cash refunds on retail products, store credit only

Prices listed are subject to change without notice